Jolene’s more than 25 years of experience in marketing design, project leadership, and creative direction gives her instructional design work a uniquely strategic and audience-aware edge. While having already earned an master of education in learning and technology, she is currently pursuing her doctorate of education in performance improvement leadership, where her research centers on systems thinking, motivation, and human performance interventions. In recent years, Jolene has focused her expertise on building learning solutions that improve performance, align with business outcomes, and engage diverse learner groups. At Encompass, she specializes in designing training that enhances not just knowledge, but capability, motivation, and measurable outcomes.
What do you most enjoy about your work?
I enjoy the process of helping organizations translate complex challenges—from onboarding and compliance to product launches and culture change—into practical, performance-driven solutions that work for all learners. This means, from the outset, considering the needs and learning styles of all participants to ensure everyone can fully benefit from these solutions.
Hobbies
I like to explore nearby waterways, hike local trails, and attend music festivals that celebrate the creative spirit of South Carolina’s upstate region where I live. As a volunteer teacher at an alternative middle school, I support students in building their confidence and communication skills. My husband and I share our home with 2 spirited dogs and a cat and are proud parents of 3 adult children who are charting their own paths beyond the nest.
