Read Full Article
As a self-proclaimed foodie, I’ve always believed the magic of a great dining experience goes far beyond the plate. It’s about how you feel — seen, understood, delighted. Reading Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect made me realize something powerful: The same principles that elevate a restaurant from good to unforgettable can transform how we approach training.
For those of us in learning and development, especially in fast-paced industries, the challenge is clear — we’re often asked to deliver what’s required. But what if we also embraced what’s possible?
