Expertise Matters. Learning that Sticks. Partnership Reimagined.

Encompass is a full-service training and communications agency dedicated to helping life science teams like yours enhance knowledge and skills, and ultimately drive optimal performance.

How we’re different

Expertise Matters

Decades of experience in pharma sales, medicine, marketing, commercial operations, and market access. Proven methods in instructional design and content development. We’ve been there. We see the whole picture from strategy to end-user and bring relevant solutions to elevate life sciences thinking and results.

Learning That Sticks

People gain knowledge in stages, not all at once. And did you know that most new knowledge is lost within days if not reinforced? That’s why one-and-done workshops don’t quite do the trick. Our proven iEAR® approach strengthens teams’ retention with a learning journey to success, and then beyond. Read more here.

Partnership Reimagined

Great results come from strong teams. That’s why we collaborate with each other and with you every step of the way. Your business, your products, your market, your goals, and those constant challenges—we’ll understand them all as our own. And those great results we achieve together? Yours to keep.

Learn how we approach client partnerships differently.

Understand

Execute

Strategize

Evaluate

Understand

We take the time to research, discover, and truly understand your goals.

In this phase, you do a lot of talking, and we do a lot of listening and brainstorming. Together, we get to the root of your needs and objectives. Then we craft a customized road map to meet them.

How we’re different.

Before our first meeting, our team takes the time to get to know your products, disease state, and market landscape. We are a true partner, an extension of your team. That’s why we’re so committed to deeply understanding your business before we dive in.

Why it matters.

You don’t waste time getting us up to speed. Instead, we understand your business from Day 1 and can focus on setting and solving specific goals with a tailored approach.

Read how we partnered with our client to create a unified training curriculum.

View Case Study

Strategize

We don’t believe in “one size fits all.”

Our team reconvenes with key information from the Understand phase to strategize the best approach for your needs. This is where your custom project plan is born, with your complete buy-in along the way.

How we’re different.

Our expert team pulls from decades of life science and instructional design experience to create a completely customized learning and communications solution. We take a collaborative approach to the Strategize phase with check-ins on each piece, from the overall plan to each delivery mechanism within, and make adjustments based on your input until we have validation to move forward. Our proven iEAR® method ensures learners get the optimum training experience.

Why it matters.

There’s no cookie-cutter learning solution since each team and challenge is unique. With constant collaboration in the planning stage, we know the final deliverables are going to be exactly what your team needs.

What is iEAR®, and why does it work?

iEAR® is our proprietary approach to learning programs, a principle we live by at Encompass. To get the most out of training, learners need introduction, exploration, application, and reinforcement. These components help teams learn better and retain more knowledge. An example application of iEAR® might look like this:

  • A quick read to introduce new knowledge and skills
  • An eLearning to explore the subject individually
  • A live workshop to apply knowledge with peers
  • Our proprietary Expedition Everest challenge to reinforce learning

Discover how our iEAR® approach is being used to build learning materials.

View Case Study

Execute

We execute with constant collaboration along the way.

Our team of writers, instructional designers, developers, designers, copy editors, and project managers build all the pieces of your learning plan. Then we support you during rollout, whether your team facilitates the training or we do.

How we’re different.

We immerse ourselves in your content as we develop the components of your project and constantly seek your feedback along the way. We are your long-term partner—we don’t work in isolation, deliver a product, and archive the project. We equip you with everything you need to launch your training.

Why it matters.

Constant collaboration is a crucial component to ensuring we create a strong custom solution that works for your team.

See how we enabled consistent training across regional product launch workshops.

View Case Study

Evaluate

We never call a project complete without post-training evaluation.

Our work only matters if learners show retention of key points. We assess knowledge, reinforce topics with an interactive challenge, analyze results to identify learning gaps, and recommend follow-up where needed.

How we’re different.

Many learning systems omit reinforcement altogether, whereas this follow-up is a core component of every Encompass program. Our interactive tools gamify the assessment experience, using friendly competition as an organic driver of engagement.

Why it matters.

You’re investing valuable resources of time and money into training your team, so it needs to work. Our reinforcement methods produce real-time reports to measure retention and course correct instantly.

Learn how we uncovered gaps in a sales team’s training library.

View Case Study